Crekex's Privacy Policy — Your data is completely safe with us

Welcome to Crekex. This Privacy Policy ("Policy") explains how Crekex (crekex.ws) collects, stores, uses, and protects your personal information. We believe you should have complete control over your own data — which is why every data-related policy at Crekex is presented here in full transparency.

This policy applies to the Crekex website, mobile application, and all associated services. By using the Crekex platform, registering an account, or accessing any of its services, you are considered to have read and accepted this Privacy Policy.

For users in Bangladesh, data security is the biggest concern when using online platforms. Crekex takes that concern seriously and employs internationally recognized security standards to ensure every member's information is protected as if it were their own.

Crekex only collects information that is strictly necessary for delivering services, ensuring security, and meeting legal obligations. No unnecessary data is collected.

Crekex collects information through various methods, with full transparency maintained at every step.

• At Registration: When you create an account on Crekex, your name, email address, phone number, and date of birth are collected.
• During KYC Verification: Copies of identity documents and proof of address are collected solely for verification purposes.
• At the time of transaction: Payment methods and amounts associated with deposits and withdrawals are recorded.
• During Use: Pages visited, time spent, and games played — this behavioral data is collected automatically.
• Support Hours: When you contact our support team, your conversation may be recorded.

Crekex uses your data only for the purposes listed below. Any other use will require your prior consent.

• Account Management: Registration, login, password recovery, and account security.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• KYC & Security: Identity verification, fraud prevention, and anti-money laundering measures.
• Service Improvement: Analyzing usage patterns to improve Crekex's services.
• Customer Support: Addressing your complaints and queries.
• Legal Obligation: Meeting regulatory authority requirements.
• Personalized Offers: Sending bonuses and offers tailored to your preferences (only with your consent).

Crekex never provides your data to advertisers, data brokers, or any third party for targeting, profiling, or commercial purposes.

Crekex does not share your information with third parties — with a few limited exceptions, detailed below.

• Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, Rocket, and similar providers.
• Legal Obligation: Crekex is required to disclose information when mandated by a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Relevant authorities may be notified in cases of money laundering or serious financial fraud.
• KYC Partner: Limited data is shared with accredited KYC providers solely for identity verification purposes.

Crekex uses cookies and similar technologies on its website to enhance your browsing experience.

• Essential Cookies: Used to maintain login sessions and store security tokens. Without these, the website cannot function properly.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: To understand which pages are most frequently visited — this information is used to improve our services.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some features of the website to stop working.

Crekex does not retain your data longer than necessary. Retention periods vary by data type and are outlined below.

Once the retention period expires, Crekex securely deletes or anonymizes your data so that your identity can no longer be identified.

Every Crekex member has specific rights over their personal data. To exercise these rights, please reach out to our support team.

Crekex uses industry-leading technology and practices to protect your data. The key security measures are outlined below.

• SSL 256-Bit Encryption: All data transmissions are encrypted — no one can intercept or read them in transit.
• Two-Factor Authentication (2FA): Additional verification required for login and sensitive actions.
• Firewall & IDS: Suspicious traffic is automatically blocked.
• Regular Security Audits: Third-party expert teams conduct regular system audits.
• Data Masking: Staff do not have access to complete sensitive data.
• Secure Data Centers: Your data is stored on internationally certified secure servers.

The Crekex platform may integrate certain third-party services, such as payment gateways or game providers. These services have their own privacy policies.

• Crekex only works with trusted and verified third-party service providers.
• Third-party service providers handle your data in accordance with their own privacy policies.
• Crekex is not responsible for the data protection practices of third parties, but ensures that only trusted partners are engaged.

Crekex services are intended for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If it is found that a minor's data has been collected, the account will be immediately closed and all associated data will be deleted. If a parent or guardian becomes aware that their child is using Crekex, they should contact us immediately at support@crekex.wsto get in touch.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact Crekex's Data Protection Team using the details below.

• Email: privacy@crekex.ws
• General Support: support@crekex.ws
• Live Chat: Available 24/7

All privacy-related complaints are addressed within 30 business days. For urgent matters, an initial response will be provided within 72 hours.